Privacy Policy

Last modified: August 20, 2019

Who We Are

We are Gainsage, LLC. We make and share games that engage participants with stories, helping them get more from life. Our website address is https://Gainsage.com.

We respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On this website.
In e-mail, text and other electronic messages between you and this website.
Through mobile and desktop applications you may download from this website, which provide dedicated non-browser-based interaction between you and this website.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

us offline or through any other means, including on any other website operated by Gainsage or any third party; or
any third party, including through any application or content (including advertising) that may link to or be accessible from or on this website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this website, you agree to this privacy policy. This policy may change from time to time (see Changes to this Privacy Policy). Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under The Age Of 13

Our Website is not intended for children under 13 years of age, but we realize that fans of some of our titles may be young children. While this Privacy Policy applies to everyone, we have adopted a supplemental Privacy Policy for Children under the Age of 13 that may be found here. Please review that supplemental policy for additional protections that may be available for children under the age of 13.

Summary

For your convenience, the following is a quick summary of our Privacy Policy. Please read the entire Privacy Policy for more detailed information.

INFORMATION WE MAY COLLECT

Information you actively give to us (for example, during registration, sweepstakes, purchases, or content submissions);
Information we automatically collect about your computer or wireless devices (such as IP address, cookie ID, or other unique device identifiers); and
Information we collect from third parties, including through third-party social media providers with whom you have registered.

For more detailed information regarding the information we collect, please go here.

INFORMATION STORAGE

We take reasonable precautions against the unauthorized access to or loss of your information, always with the goal of keeping our security up to date as cyber threats change. Despite such precautions, there is always a chance of unauthorized access to or loss of your information. If you think a third party has accessed your information, please contact us immediately as instructed below.

For more detailed information regarding how we store information, please go here.

INFORMATION WE MAY USE

In general, the information we collect may be used to respond to your requests; enable you to take advantage of website features and services; personalize your experience and what you see; send you special offers and promotions from Gainsage, and on behalf of third-parties whose products or services might be of interest to you; measure analytics; and manage and improve the services available on this website. We may use your information in these ways when and where it is consistent with legal requirements to do so.

For more detailed information regarding how we use such information, please go here.

INFORMATION WE MAY SHARE

Depending upon the circumstances, we may share collected information with (a) law enforcement or others as needed to protect or defend our rights and the rights of others; (b) third parties we hire to handle certain activities; (c) business partners who sponsor a sweepstakes or contest or who jointly offer a service or feature on this website; (d) in the event of a corporate transaction; and (e) otherwise with your consent.

For more detailed information regarding our information sharing practices, please go here.

INFORMATION OTHERS MAY COLLECT

Third parties may collect and disclose certain identifiers, like IP address or cookie information, solely for the support of the internal operations of this website, such as providing content or allowing features to run on this website, serving contextual advertising, and using analytics and other tools to improve the quality and performance of this website.

For more information about third party data collection, please go here.

Some of these third parties, such as analytics service providers that analyze the performance of this website may use their own unique identifiers, and their use of these technologies is within their control and not ours. These companies may use the information they collect from you consistent with their own privacy policies, which we encourage you to review.

For more information about these third parties and how you might be able to control how they use your information, please go here.

YOUR INFORMATION CONTROLS

You have the right to access, update and correct factual inaccuracies in any personally identifiable information we collect about you.

You can stop the delivery of commercial e-mail messages from Gainsage by following the instructions in e-mails you receive.

You may have choices about the use of your information by third parties wishing to deliver certain targeted advertising to you.

Parents and guardians can review any personally identifiable information collected about their children and request that such information be deleted and/or that no further information be collected.

For more detailed information regarding your control over your information, please go here and here.

Information Collection and Use

We collect several types of information from and about users of our website; but, visitors are required to share only the information that is reasonably necessary to participate in the particular activity, as follows.

Registration

You may wish to register for a mailing list (such as for our newsletter), for an account with our online store, to join a play test community, or for a retailer account. The information required to register may differ based on the purpose of the registration, but may include: (a) name; (b) birth date; (c) gender; (d) physical location or shipping address, possibly including street or delivery details, city, state or province, zip code, and country; (e) user name and password; (f) telephone number; (g) e-mail address; and (h) other profile information such communications preferences and interests. If information shows that the registrant is under 13 years old, the child may be asked to provide his or her parent’s or guardian’s email address. Child visitors or their parents/guardians may receive an activation email and must follow the procedures or otherwise agree to the terms within the activation email within a certain time period to activate the account; accounts not activated within that time period will be deleted.

Registration information is used to enable visitors to log into their accounts across different devices and platforms; take advantage of site offerings; respond to visitor’s requests for products, services, and information; send communications to users in connection with their account; customize the content you see when you visit; and offer visitors special offers and promotions, that we believe may be of interest to you.

From time to time, we may may offer visitors opportunities to apply for certain programs (including workshops, camps, or classes), employment, training, or internship opportunities. In order to submit an application for any one of these opportunities, the applicant may be required to supply other pertinent personal information including, without limitation, full name, postal address, telephone number(s) and email address. Additional personal information and other information may be requested during the application process (but may not be required). Such submissions are also subject to our policies regarding such programs.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment. If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to this website can download and extract any location data from images on this website.

Social Platforms and Social Media Plugins

We may permit users who are at least 13 years old to register or log into their account via a social networking platform such as Login with Facebook, or permit you to use social media plugins such as the Facebook “Like.” When you use these social networking platforms and plugins, your username and password for the services and other information available about you or collected from you on these services may be shared with us.

When you use social networking platforms and plugins, you share your information with them and their privacy policy applies to their collection, use, and disclosure of such information. In addition, they may be able to collect information about you, including your activity on our website, and they may notify your connections on the social networking platform about your use of our website. Such services may also employ unique identifiers which allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising to you. For more information about logging into Facebook, please go here. Please note that their privacy policies may be different from our own and we encourage you to read them.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Computer Information Collected by Us

When visitors come to this website, we may automatically collect certain information from their computers or mobile devices, such as the type of computer operating system (e.g., Windows XP or Mac OS), the visitor’s IP address, the web browser (e.g., Internet Explorer, Safari, Chrome, and Firefox), UDID (for certain mobile devices), information about the websites visited before and after visiting this website, the web pages and advertisements viewed and links clicked on within this website, interactions with e-mail messages sent by this website or Gainsage (e.g., links clicked on and whether the messages were opened or forwarded), information collected through the use of unique identifiers such as cookies (see below), information regarding the Internet service provider, and other standard server log information (“Computer Information”).

We may use cookies, web beacons, tokens or similar technologies (collectively referred to as “Tracking Technologies”). “Cookies” (which may be html files, Flash files or other technology) are text files that help store user preferences and activity. “Web beacons” (also known as image tags, gif or web bugs) are small pieces of code used to collect advertising data, such as counting page views, promotion views or advertising responses. “Tokens” are unique persistent identifiers that are generated and sent from a server, such as Adobe’s Pass service, to a user’s device to identify an interaction session and which are usually stored as an HTTP cookie. This website and/or third parties may use Tracking Technologies to collect Computer Information automatically as you browse the Site and the web.

We may use Tracking Technologies to help tailor our content, enable the internal functioning of this website, understand website and internet usage, improve or customize the content, offerings or advertisements on this website, personalize your experience on this website (for example, to recognize you by name when you return to this website), understand your interactions with email messages originating from this website or Gainsage (such as the links clicked on and whether the messages were opened or forwarded), save your password, enable you to use shopping carts, help us offer you products, programs or services that may be of interest to you, deliver relevant advertising, maintain and administer this website. These Tracking Technologies collect “click stream” data and additional other information regarding your visits to this website (such as your visits to specific webpages, use of features, purchasing history or preferences), may collect such other information across multiple sessions on this website and may also collect your IP address or some other identifier unique to the device you use to access the site (“Identifier”). An Identifier may be automatically assigned to any device you use to access this website.

By visiting this website, whether as a registered user or otherwise, you acknowledge, understand and hereby agree that you are giving us your consent to set and access Cookies on your device and track your activities and your use of this website through these Tracking Technologies and Identifiers and that we may use Tracking Technologies in the emails we send to you.

Our Third Party Service Providers (as defined below) do not have access to Tracking Technologies set by this website except to the extent necessary to provide services to this website. The Third Party Service Providers, may themselves set and access their own Tracking Technologies on your Device if you choose to have Tracking Technologies enabled in your browser (or, for Flash cookies, if you have not removed them) and/or they may otherwise have access to other information about you.

Computer Information Collected By Others

Third parties may collect, use or disclose cookie information, IP addresses or other identifiers from devices and/or browsers of users who visit this website for the purposes of supporting the internal operations of the this website, which can include, for example:

providing content or allowing features to run on this website;
serving contextual advertising; and
using analytics and other tools to improve the quality and performance of the this website.

Gainsage does not permit any third parties to collect personal information from users of this website, except those third parties that may collect persistent identifiers, such as IP addresses, cookie information or other identifiers from devices or browsers, solely for the support of internal operations as described in our Privacy Policy.

Among the service providers we engage, this website uses a variety of third-party traffic measurement service providers, marketing analytics service providers, and other third-party service providers (collectively, “Third Party Service Providers”) to, for example, measure and analyze traffic on this website. These Third Party Service Providers do not have access to Tracking Technologies set by this website except to the extent necessary to provide services to this website. The Third Party Service Providers may themselves set and access their own Tracking Technologies on your device if you choose to have Tracking Technologies enabled in your browser (or, for Flash cookies, if you have not removed them) and/or they may otherwise have access to other information about you. In addition, Third Party Service Providers may collect aggregate log data separately and independently from what this website may collect.

You should be aware that different rules might apply to the collection, use or disclosure of your information by third parties in connection with their advertisements, promotions and other websites you encounter on the Internet. The use of such technology by these third parties is within their control and not this website. Even if we have a relationship with the third party, we do not control those sites or their policies and practices regarding your information and those sites may use the information they collect from you consistent with their own privacy policies, which we encourage you to review. We encourage you to research and direct any of your questions in this regard to these third parties.

Disabling Tracking Technologies

You have a number of options with respect to the Tracking Technologies set by this website:

You can prevent the use of certain Tracking Technologies (other than Flash cookies) by using the controls in your Web browser. To do so, you must complete both of the following steps:
1. Delete existing Tracking Technologies through the “Internet Options” sub-option of the “Tools” menu option of your browser or otherwise as directed by your browser’s support feature; and
2. Disable future Tracking Technologies by using the same browser controls. Additional information on disabling most Tracking Technologies may be available through your browser’s support feature. (See the “help” section of your browser for more information.)
Opt-outs are browser-specific. This means, for example, that if you opt out while using Internet Explorer, this choice will not affect the collection of information collected by Tracking Technologies when you use Mozilla Firefox on the same device. It also means that opting out on one device will not affect the collection of information by Tracking Technologies on other devices you may use to access this website.
You may be able to have the device you use to access this website warn you each time a cookie or most other Tracking Technologies is being set (other than Flash cookies), or you can choose to turn off such warnings. This is done through your browser on the device you use to access this website. Additional information on warnings and removal of warnings may be available through your browser’s support feature.

Please note that deleting, rejecting, disabling or turning off Tracking Technologies through the above options will not remove Flash cookies. For more information about Flash cookies and how to remove them from your computer, please click here.

Please be aware that certain areas and features of website may only be accessed in conjunction with Tracking Technologies, and that disabling Tracking Technologies might prevent you from accessing such content.

Electronic Newsletters

Visitors can provide their email addresses to receive email newsletters and promotions from the Gainsage. Visitors may change their preferences regarding emails at any time through the unsubscribe link in the newsletters or, for website users, by logging into and changing the preferences for their account.

Geolocation Information

We may collect and store information about your geographic location, but we will only collect precise geolocation information sufficient to identify street name and name of a city or town on if you enable your computer or mobile device to send us location information. You may be able to change the settings on your computer or mobile device to prevent it from providing us with such information. We use this information, for example, to enable visitors to take advantage of website offerings; respond to visitor’s requests for products, services, and information; customize the content visitors see when visiting this website; and to offer visitors special offers and promotions from Gainsage, as well as on behalf of selected third parties offering products, programs or services that we believe may be of interest to our visitors. By accepting this Privacy Policy and using this website, you hereby consent to the collection and storage of such geolocation information as described above.

Financial Information

We collect and use financial information, such as credit card numbers and security codes, for the limited purposes described below.

Consumer Products: This website may provide pages and/or links to pages offering visitors, who are of legal age to form a binding contract, the opportunity to purchase consumer products (the “Shop”). To do so, visitors need to provide contact, shipping, billing and credit information. These pages may be hosted and operated by a third party that is independent and separate from Gainsage. This third party collects personal information about shop visitors and may share this information with us. We use this information to process the order and to send order confirmations via email, as well as to send information about products and services of interest and as otherwise required by law. Before providing information on these pages, we encourage you to review the posted privacy policies which govern such third party’s use of your information, as they may differ from ours.

Virtual Items/Memberships: This website may offer memberships, online subscriptions and/or virtual items. When you enter into a transaction for a membership, subscription, virtual item or similar transaction, you may be asked to provide the credit card and/or billing information and email address. We will use this information to fulfill your specified requests, as well as to inform you about additional products or service opportunities and as otherwise required by law. Please also see the information regarding payment processors in Section II(B) below.

Shopping & Purchases

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Other Data Collection and Use

We collect search query information when visitors search for information on this website. We also collect information from visitors when they contact us with questions and comments.

We may use this information, along with any of the other information described above, (i) to analyze use of this website and to understand and to improve our service offerings; (ii) to prevent potentially prohibited or illegal activities; and (iii) for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

We may combine information collected through this website with information we collect from other sources (e.g., social media integration services), offline records, or publicly available information. It is your responsibility to provide complete and accurate information and to keep such information up to date. We are not responsible for any problem or liability arising from your failure to do sow

Disclosure to Third Parties

We may share your information with third parties for the limited purposes described below. In the U.S., parents of children under the age of 13 have the option of consenting to the collection and use of their child’s personal information without consenting to the disclosure of that information to certain third parties.

Law Enforcement and Safety

You acknowledge, consent, and agree to the extent legally permissible in your jurisdiction to allow us to access, preserve, and/or disclose the information we collect and/or content you provide to us (including information you may have posted on bulletin boards or internal site communication systems) to a law enforcement agency or other third parties if required to do so by law or with a good faith belief that such access, preservation, or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms of Use of this website; (c) respond to claims that the content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of the owners of this website, any user of this website, a third party or the general public. We also may disclose user information whenever we believe disclosure is necessary to limit our legal liability; to protect or defend our rights or property; or protect the safety, rights, or property of others.

If you have concerns about the conduct of a particular user, please send an e-mail to Privacy@Gainsage.com. This email is not to contact us about the status of your account.

Agents

Information collected through this website may be transferred, disclosed or shared with third parties engaged by us to handle and deliver certain activities, such as message boards, sweepstakes and contests, e-cards, payment processing, newsletters, and advisory boards, and to perform other technical and processing functions, such as sending postal mail and email, maintaining data integrity, programming operations, user services or technology services. We may provide these third parties information collected as needed to perform their functions, but they are prohibited from using it for other purposes and specifically agree to maintain the confidentiality of such information. Some of these agents, such as payment processors, may request additional information during the course of offering their services. Before you provide additional information to third party agents, we encourage visitors to review their privacy policies and information collection practices.

Co-Branded Sites and Features

This website may offer co-branded services and features, such as events and promotions that we put together with another company (“Co-Branded Partner”). Such services may be hosted on this website and/or our Co-Branded Partner’s website. We may share your information with our Co-Branded Partner and your voluntary use of or participation in a co-branded service or feature means that you opt-in and affirmatively consent to both this website and our Co-Branded Partner collecting and using the information you provided during registration and/or in connection with the specific co-branded feature for fulfillment, marketing or administrative purposes. If you wish to opt-out of a Co-Branded Partner’s future use of your information for marketing purposes, you will need to contact the Co-Branded Partner directly. The Co-Branded Partner will be identified on the co-branded feature or service.

Business Transfer

In the event that assets relating to this website are transferred or sold to another entity as a result of, for example, a corporate sale, merger, consolidation, asset sale, or in the unlikely event of bankruptcy, information collected at this website may be transferred to the acquiring company.

With Your Consent

We may otherwise disclose your information pursuant to your consent.

U.S. Governing Law

This website is designed for and targeted to U.S. audiences and is governed by and operated in accordance with the laws of the U.S. While users from countries other than the U.S. may access this website, we make no representation that this website is operated in accordance with the laws or regulations of, or governed by, other nations.

If you are located outside of the U.S., you use this website at your own risk and initiative and you, not us, are responsible for compliance with any applicable local and national laws. Please be aware that any personal information and other information you provide to us or we obtain as a result of your use of this website shall be collected in the U.S. and/or transferred to the U.S. and subject to U.S. law.

By using this website, participating in any of this website’s activities and/or providing us with your personal information and other information, you (a) consent to the transfer and/or processing of any Information to and in the U.S., (b) acknowledge that U.S. law may provide a lower standard of protection for personal data than the laws of your location and (c) understand that we shall collect, transfer, store, process and/or deal with your Information in accordance with this Privacy Policy and U.S. law. Consequently, to the full extent permitted by law, you hereby waive any claims relating to the processing of your personal information or other information in accordance with this Privacy Policy that may arise under the laws and regulations that apply to you in or of any other country or jurisdiction.

Security Storage and Retention of Information

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. This website maintains reasonable technical and organizational steps to help ensure that information collected is secure, including limiting the number of people who have physical access to our database servers and use of electronic security systems and password protections which guard against unauthorized access. This website conducts financial transactions via secured transmissions. Any payment transactions are handled by third-party providers who use appropriate security measures and we do not collect any payment information from you. We limit access to visitor’s information to employees and contractors who are authorized for the proper handling of such information, and any employee found violating our standards of security and confidentiality will be subject to our disciplinary processes. We also take reasonable steps to help make sure our third-party agents protect the security of your personal information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of this website like comment posts. The information you share in public areas may be viewed by any user of this website.

Unfortunately, the transmission of information via the internet is not completely secure. As with most Internet sites or services, it is possible that third parties may unlawfully access such personal information through a number of means despite our efforts. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on this website.

Information collected at this website will not be stored for longer than is necessary for the purposes described in this Privacy Policy, or to otherwise meet legal requirements.

Accessing and Correcting Information

Reviewing your Information

You have the right to access, update and correct factual inaccuracies in personally identifiable information that we collect online at this website, subject to certain exceptions. To do so, you should log into your account or you may e-mail us at Privacy@Gainsage.com. To help protect your privacy and the security of your personally identifiable information, we will take reasonable steps to verify your identity before granting access.

See the Terms of Use for how registered users of this Site who are California residents and are under 18 years of age may request removal of content or information in postings.

Parent Access

Parents and guardians of children under the age of 13 can print out and mail or fax us a signed form that allows them to review any personally identifiable information collected about their child, have this information deleted, and/or request that there be no further collection or use of their child’s personally identifiable information. You can download the form here. We will take steps to verify the identity of anyone requesting personally identifiable information about a child and to ensure that the person is in fact the child’s parent or legal guardian.

If you delete your User Contributions from this website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other website users. Proper access and use of information provided on this website, including User Contributions, is governed by our Terms of Use.

Links To Third Parties

This website may contain links to other sites, including those of sponsors, advertisers, social networking platforms, and survey companies. These other websites are governed by their own privacy policies or information collection practices, which may be substantially different from ours. We encourage visitors to other websites to review the privacy policies and information collection practices of those websites.

Your California Privacy Rights

California Civil Code § 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to Privacy@Gainsage.com or write us at: Privacy Coordinator, Gainsage, 3887 Hartford Street, St. Louis, MO 63116.

Changes To This Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on this website’s blog or elsewhere on this website. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the primary e-mail address specified in your account, if any, and through a notice on this website’s blog or elsewhere on this website. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: Privacy@Gainsage.com or write us at: Privacy Coordinator, Gainsage, 3887 Hartford St., St. Louis, MO 63116.